An Exclusive Roundtable for Mobility CXOs to Explore How GenAI Creates Seamless, Scalable Customer Journeys

From hailing a cab to fulfilling a flash-sale order, India’s mobility and marketplace sectors are redefining the rules of speed and scale. With shared mobility projected to reach USD 184 billion by 2033, and e-commerce already surpassing USD 147 billion in 2023, the pace isn’t just rapid—it’s relentless.

And now, sectors like healthcare, real estate, and personal services are seeing a parallel surge in digital demand, with consumers expecting seamless, 24/7 engagement across every touchpoint.

But behind this velocity lies complexity. Disconnected systems, fragmented customer journeys, and rising expectations have made delivering seamless CX more challenging than ever.

That’s where Generative AI comes in—not just to automate, but to orchestrate intelligent, connected, and adaptive experiences across mobility, logistics, marketplace, and service ecosystems.

Join us in Delhi on July 18^th for a focused roundtable with CX and operations leaders across these high-growth sectors. Together, we’ll explore real-world use cases where GenAI is transforming customer experience, simplifying workflows, and enabling loyalty at scale.

Why GenAI, Why Now?

Here’s how leading brands are solving for scale with AI + cloud:

• Exotel + JSW MG Motor India delivered a 22% uplift in CSAT and a 20% productivity boost through a unified cloud contact center. Their automated feedback loop drove an 85% response rate, accelerating resolution through real-time insights.
• Shiprocket integrated Exotel’s IVR and SMS stack to enable faster, consistent customer communication and engagement.
• Redcliffe Labs saw a 35% drop in missed calls and a 20% rise in lead conversions by deploying AI-powered cloud telephony — delivering better patient outcomes at scale.
• With 88% of companies now prioritizing customer experience in contact centers, the message is clear: every interaction counts.

What to Expect

This session will focus on how GenAI can bring together customer service, operations, and logistics teams to improve customer experience (CX) across both mobility, services, and marketplace platforms.

Key Takeaways

• Seamless Journeys: Unifying support, delivery, and seller ops.
• Smarter Automation: Real-time, context-aware conversations with GenAI.
• Personalised CX: Updates and support tailored to user behavior.
• Full Visibility: Clear tracking across rides, orders, and returns.
• Scalable Support: Fast, human-like service with lower costs.
• Insight to Action: Using data to improve CX across mobility, services, and marketplaces.

From Fragmented to Frictionless –

True transformation starts with the right conversation. Join us in Delhi to connect with your peers and uncover how GenAI is helping mobility, services, and marketplace leaders move from reactive support to predictive, intelligent journeys. Whether it’s coordinating test appointments in healthcare, enabling hyperlocal logistics, or improving end-user experience across platforms, GenAI is redefining how services operate at scale.