An Exclusive Roundtable for Mobility CXOs to Explore How GenAI Creates Seamless, Scalable Customer Journeys

From hailing a cab to fulfilling a flash sale order, India’s mobility and marketplace sectors are rewriting the rules of speed and scale. With shared mobility expected to reach USD 184 billion by 2033 and e-commerce already crossing USD 147 billion in 2023, the pace isn’t just rapid, it’s relentless.

But behind that speed lies complexity. Disconnected systems, fragmented journeys, and rising customer expectations make seamless CX a real challenge.

That’s where Generative AI steps in—not just to automate, but to orchestrate smarter, connected experiences across mobility, logistics, and marketplace operations.

Join us in Delhi on July 18th for a focused roundtable with leaders across these fast-moving industries. We’ll dive into real-world use cases where GenAI is transforming CX, simplifying operations, and building loyalty at scale.

Why GenAI Now?

• CX in mobility is often fragmented—spanning booking systems, fleet operations, real-time updates, and post-service support.
• Exotel’s partnership with JSW MG Motor India led to a 22% jump in customer satisfaction and a 20% boost in productivity by deploying a unified cloud contact center.
• Their automated feedback system hit an 85% response rate, accelerating issue resolution with actionable insights.
• Shiprocket leveraged Exotel’s IVR and SMS solutions to transform customer engagement and enable faster, real-time communication.
• 88% of companies now prioritize customer experience in contact centers, knowing a single interaction can shape loyalty.

What to Expect –

This session will focus on how GenAI can bring together customer service, operations, and logistics teams to improve customer experience (CX) across both mobility and marketplace platforms.

Key Takeaways –

• Seamless Journeys: Unifying support, delivery, and seller ops.
• Smarter Automation: Real-time, context-aware conversations with GenAI.
• Personalised CX: Updates and support tailored to user behavior.
• Full Visibility: Clear tracking across rides, orders, and returns.
• Scalable Support: Fast, human-like service with lower costs.
• Insight to Action: Using data to improve CX across mobility and marketplaces.

From Fragmented to Frictionless –

True transformation starts with the right conversation. Join us in Delhi to connect with your peers and uncover how GenAI is helping mobility leaders move from reactive support to predictive, intelligent journeys.