Trends shaping the customer experience in 2022

Organizations want new solutions that combine customer and employee communication and collaboration apps to address the evolving needs of the experience economy. Avaya has been leveraging the breadth of its portfolio to blend these solutions for a more seamless, converged communications platform to deliver optimal business outcomes.

“Major trends are accelerating rapidly and opening the doors to completely new ways to communicate and collaborate – from the shift to cloud, the growth of video and mobile across the enterprise, to harnessing the power of AI and machine learning,” said Jim Chirico, Avaya President and CEO. “Market leaders are disrupting the status quo, not just by innovating in one of these areas, but by bringing new technologies together across the communications infrastructure to transform customer and employee experiences.”

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