The Future of
Customer Experience
PRIVATE EXECUTIVE LEADERSHIP ROUNDTABLE
28th October, 2026
06:00 PM Onwards
Hyatt Regency Pune & Residences
Overview
We’re delighted to invite you to an exclusive CX-focused event, where you’ll discover how organizations are simplifying customer experience delivery through a unified, AI-powered platform built for speed, efficiency, and scale.
Zoom Contact Center brings the entire CX ecosystem together—unifying teams, data, and customer interactions to deliver more personalized, connected experiences.
What You'll Experience
Step into a new era of Customer Experience (CX) where AI doesn’t just assist, it acts, anticipates, and transforms. Discover how Zoom is bringing intelligence in people, and customer interactions together to redefine customer experience.
AI-Powered Introduction
Explore the capabilities of our AI-driven contact center solutions and understand the real-world impact they’re having on customer engagement today.
See Agentic AI in Action
Watch agentic AI come to life through an interactive live demonstration showcasing real-time customer engagement at scale.
Turn Every Interaction into an Advantage
Discover how to break down CX silos, unlock operational efficiencies, and transform disconnected touchpoints into meaningful experiences that build loyalty and drive business growth.
Key Discussion Pointers
Connect customers faster with AI
Route interactions in real time to the best agent or expert for faster resolution.
Preserve customer context
Keep customer context and history across channels for seamless handoffs.
Enhance call efficiency with agentless voice dialer
Place outbound calls with IVR menus that let customers self-serve or connect live.
Resolve customer issues faster
Help agents resolve issues in the moment with guidance from AI Expert Assist.
Empower your team to act fast
Get real-time visibility into queues and customer interactions across every channel to quickly identify and resolve issues.
Agenda
6:00 PM - 7:00 PM
60 mins
Registrations & Opening Remarks
Welcome session and attendee registrations.
7:00 PM - 7:20 PM
20 mins
Keynote Address
7:20 PM - 7:50 PM
30 mins
Demo & Discussion
7:50 PM - 8:20 PM
30 mins
Q&A Session
8:20 PM onwards
Networking with Dinner
Hyatt Regency Pune & Residences, Weikfield IT Citi Info Park, Nagar Road, Viman Nagar, Pune, Maharashtra.
Register Now
Thank You !
Thank you for your interest. We’ll confirm your registration shortly.
