Tata Communications Internet Value Survey

This Survey aims to understand the key parameters for selecting an Internet service for business, how decision makers percieve the value delivered and expectations from the service providers.

Let's understand your digital landscape.

How would you describe your network usage?

Entirely Internet Private Network (WAN) + Internet Private Network (WAN) + Restricted Internet Private Network only

How would you describe your Cloud journey?

None – not in cloud Small – Piloting some use cases in cloud Moderate – 50% of estate is in cloud Significant – 75% of estate is in cloud Full – 100% adoption of cloud

How is you digital adoption / transformation journey coming along?

None – Not considered or still evaluating Small – Piloting some use cases like WFH Moderate – WFH, End-point security, Multiple devices, authentication etc. Significant – Collaborative workspace

Let's understand your key purchasing criteria.

What are the key criteria considered while choosing a service provider?

What will be your critical uptime requirement?

Uptime (99%) Uptime (99.5%) Uptime (99.9%)

What will be your critical resolution time?

Resolution time (< 30 mins) Resolution time (< 1 hour) Resolution time (< 4 hour) Not bounded by resolution time

What other key network parameters that are critical to your selection?

Reliability Backup redundant path Responsive Support Other

What do you value most in the Internet service?

For which of the following are you willing to pay a [20%] premium

Competitive Latency (5% faster) Faster Restoration (MTTR < 1 Hour) Redundant path for backup Dedicated service support

Are you using or considering to use a broadband connection for your network

Yes No

If Yes, What are your primary reasons for choosing broadband

Lower Price My data usage is lower It offers me higher bandwidth

If No, What are the issues in a broadband if addressed, would you be willing to pay a 20% premium on a broadband price.

QoS – Latency, Jitter, Uptime etc. Time taken for troubleshooting Lack of uniform view of your circuits & SLAs across India No Data cap

Let’s understand your expectations for a delightful service.

What if offered better, would you consider switching from your present service provider.

Better Reliability Better Service Support Better Security protection Better Quality

Would you be interested to consider an Internet Plus security bundled services.

Yes No

How likely or sooner would you be interested to adopt a Internet + security Bundle service.

Immediately In 3 months At renewal of our present contract In future

How likely would endorse Tata Communications in your peer / professional circle.

Highly Likely to Recommend Would recommend if asked May Not suggest

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