Reimagine How Work Gets Done, Processes Are Transformed, and Service Becomes Effortless

22^nd August 2025

05:00 pm onwards

Westin Mumbai Garden City

Reimagine how work is done, processes can be automated, and service can be improved and made effortless for both customers and service reps.

At reimagine 2025 – Mumbai, discover how Agentic AI is reshaping the future of work, transforming service experiences, and enabling autonomous enterprise operations—today, not tomorrow.

Join senior leaders across AI, CX, HR, IT, Innovation, and Strategy as we explore how enterprises are turning disruption into opportunity with multi-agent orchestration and responsible AI.

What’s in it for the attendees:

Agentic AI—is changing the rules. Unlike traditional bots or automation, these agents are autonomous, context-aware, and outcome-driven.
Through keynotes & panels, attendees see how AI is already transforming CX, EX, operations, and decision-making across sectors.
Through live demos and expert commentary, we bridge the gap between theory and execution.
The evening ends with high-touch networking over cocktails and dinner—because transformation is not a solo journey.

Agenda – August 22, 2025

In a world where work is being redefined and customer expectations evolve daily, Kore.ai invites you on a journey—an evening that showcases how Agentic AI is no longer a future vision, but today’s enterprise advantage.

5:00 PM – 5:30 PM

30 mins

Arrival & Executive Networking

5:30 PM – 5:40 PM

10 mins

Opening Note

A New Era of AI Begins

Hear from Kore.ai leadership as they set the stage on how Agentic AI and multi-agent orchestration are transforming the enterprise—creating systems that think, act, and deliver real outcomes.

David Schreffler, CRO – International Markets, Kore.ai

5:40 PM – 6:00 PM

20 mins

AI Analyst Session

Scaling AI, Responsibly

Industry experts and analysts discuss what it really takes to move from pilot projects to enterprise-wide adoption.

Gaurav Jindal, BCG

6:00 PM – 6:30 PM

30 mins

Keynote Address

Building the Enterprise Agent Ecosystem: the Autonomous Agent Future

An insightful keynote from technology leaders who’s already reimagining enterprise through AI. Learn how intelligent agents are driving measurable change across people, processes, and platforms.

Murali Raghuram

6:30 PM – 6:50 PM

20 mins

Fireside chat

Reimagining Customer Engagement - Axis Bank’s AI Journey and the Road Ahead

An exciting session with Axis Bank on how evolving CX challenges led them to reimagine engagement with AI, why Kore.ai stood out as their partner of choice, and their vision for shaping the future of customer experience through automation.

6:50 PM – 7:10 PM

20 mins

Networking Break & Demo Zone

7:10 PM – 7:40 PM

30 mins

Hyperscaler Perspectives

Joint AI Value proposition for India Market featuring

Sajan Padikkala, Microsoft and Jayasunder S from AWS

7:40 PM – 8:10 PM

20 mins

Executive Panel

Unlocking Enterprise Value with AI

A deep dive into how top brands across India are rethinking service, automation, and decision-making. Explore real use cases, operational wins, and lessons from leaders who’ve made the leap.

Moderator

Christie Dahmen

Speakers

Hitesh Sachdev, Head- Start-up Engagement, Innovation & Investments at ICICI Bank

Ankit Goenka, Head Of Customer Experience at Bajaj Allianz General Insurance

Ajit Nair, Head of Content and Experiential Marketing at Tata Communications

Nitin Dhingra, Chief Technology Officer , EVP at Indira IVF Group

Sumanth Sachidananda, Director, Deloitte

8:10 PM - 8:30 PM

20 mins

Executive Panel

From Manual to Autonomous – How AI Is Redefining Workflow and Productivity

Actionable strategies for integrating AI into core processes—unlocking efficiency, reducing operational costs, and freeing human talent for higher-value work.