Venue: The Lalit, Mumbai
Date: 16th March 2023
Time: 2:30 PM onwards
Business revenues are life blood to any organization and consistent revenue growth is critical for their success. With changes in the business environment, customer behaviour and technology innovations, there is ample scope for organizations to realize their full revenue potential. However, it requires integration of front and back office and more, while keeping your customer at the centre of your revenue strategy.
This CX Roundtable as part of Oracle Cloud Summit, focuses on designing 360 CX strategy for organizations by leveraging customer data and connected processes for improved business outcomes & top line, while making it rewarding for its customers.
Oracle Speaker: Ratnesh Mehra, Director – GTM & Strategy, Oracle CX
Oracle Speaker – Srishti Sofat, Senior Vice President, CX Marketing
In this keynote, the audience will learn about the changing face of CX and the future CX trends that will shape the growth of the industry.
The keynote will further focus on the connected CX as the driver of revenue and how Oracle with its streamlined suites enables revenue growth for enterprises across industries.
About: Amidst ever changing business environment and highly demanding customers, business leaders are pressured more than ever to scale up their revenues. While there is a growing need to have a holistic view of customer to excel in digital transformation, data spread across silos in organization leads to myopic view of customer missing the larger picture and the higher revenues.
In this keynote, the audience will learn how to change with the times and make their business more customer-centric, including how to:
Moderator: Aashish Muttreja, Director- Solution Engineering, Oracle CX
Panelists:
Industry Expert: Aditya Sudhindranath, Partner – Consulting, Deloitte India.
The relevance of data driven marketing for remarkable CX & achieving higher ROI is well established now. However, delivering seamless customer experience across touchpoints is easier said done, especially after the reopening of the world with face-to-face interactions happening alongside digital; and it requires an organization wide CX strategy including a clear understanding of customer mindset and commitment from top management.
In this panel, the industry experts will discuss and share from their experiences, about the critical factors of a 360 CX strategy and roadmap to deliver frictionless CX. The discussion will focus around:
Oracle Speaker: Ratnesh Mehra, Director – GTM & Strategy, Oracle CX
Head- Solution Engineering, Oracle CX
Partner - Consulting, Deloitte India
President & Chief Digital Officer, Hindalco Industries
Marketing Leader, Growth Marketer, Omnichannel Retail Strategist, Digital Transformation, Customer Experience Leader Praxis Home Retail Limited
Director – GTM & Strategy, Oracle CX
SVP, Product Development, Oracle CX
Senior Vice President-Customer Service and Cross Sell, Shriram Finance
CXO - Digital Revenues, Angel One
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Note:
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