Customer Success Manager

Job TitleCustomer Success Manager

 

Industry: Marketing (IT)

 

Salary: Best in the industry

 

Job  Details:

• Provide regular updates to the clients on the progress of customer service projects and campaigns.

• Develop open and effective channel of communication with clients.

• Cross selling and upselling services and regular follow up with existing clients

• Do weekly cadence with the customer and internal team to bridge the gap between customer and operations team for timely project completion. 

• Coordinate internal projects and determine the best utilization of resources to increase customer service.

• Respond to client inquiries in a timely and professional manner.

 

Skills Required:

• Proven experience as Key Account Manager

• Excellent communication and interpersonal skills

• Good time management and organizational skills

• Ability to develop good relationships with current and potential clients

• Strong analytical and problem- solving skills

 

Qualification:

• Bachelors / Masters Degree in business administration, sales or relevant field 

 

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