IT Infra Managed Service - Assessment

Q1)Are your IT infrastructure and support teams agile enough to support business/application development at their expected speed?

Yes No

Q2)What is current level of automation in your IT infrastructure space?

Low Medium High

Q3)If you haven’t reached your desired state of automation yet, what are the identified obstacles?

Skils (Lack of) Tools (Lack of) Other (Mention Below)

Q4)Does your organization use any variants of virtual agent/assistant support or self-help mechanism for managing the IT Help Desk?

Virtual Assistant Self Help Both None

Q5)Do you currently use one or multiple external service providers to manage your infrastructure support operation? If yes, is their service satisfactory?

Yes No

If Yes, Is their service satisfactory?

Yes No

Q6)Are you considering consolidation of your current data centers and cloud migration in the near future?

Yes No