Date: 08th September 2026 | Time: 05:30 PM Onwards
Venue: ITC Windsor, Bangalore
Organised by
A CX Leadership Roundtable
Session Overview
Customer expectations are no longer shaped by a single interaction or channel. They move seamlessly across voice, chat, email, social and video — and expect organisations to do the same.
This closed-door roundtable will bring together CX leaders to discuss how organisations can connect customer conversations across touchpoints, preserve context, empower agents and use AI to deliver faster, more personalised and consistent experiences. The discussion will explore what it takes to move from fragmented customer interactions to connected, intelligent conversations.
Roundtable Discussion Themes
AI & Automation in CX –Moving beyond chatbots to make self-service more effective and meaningful
The Omnichannel Customer – Creating consistent experiences across every customer touchpoint
Agent Empowerment – Equipping teams with the context, intelligence and tools to resolve issues faster
Connected Customer Conversations – Breaking down silos and preserving context across channels
Measuring CX Impact - Turning customer and conversation data into actionable business outcomes
From CX to Loyalty - How connected experiences can build stronger, longer-term customer relationships
Peer Exchange
A thoughtfully moderated, peer-led discussion designed to encourage CX leaders to share:
Current CX priorities and transformation challenges
Experiences with AI and automation
Approaches to omnichannel engagement
Strategies for empowering customer-facing teams
Metrics that matter when measuring CX success
Zoom CX Showcase
A focused live demonstration of Zoom CX, highlighting how a connected CX platform can bring customer conversations, teams and intelligence together across touchpoints.
Networking & Peer Connections
An exclusive networking opportunity for CX leaders to continue the conversation, exchange experiences and build meaningful peer connections over lunch.
Value Proposition
“CX & Conversations is a closed-door forum for CX leaders to exchange ideas, benchmark approaches and explore how connected conversations, AI and empowered teams can shape the next generation of customer experience.”
Event Details:
08th September, 2026
05:30 PM Onwards
ITC Windsor, Bangalore
Location:
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