Date: 20th August 2026 | Time: 10:00 AM Onwards
Venue: Novotel Mumbai International Airport
Organised by
Customers expect seamless interactions across voice, chat, email, social media and video. Zoom focuses on preserving customer context across every channel. Learn how you can bring teams together across touchpoints, resolve issues faster, and turn your customers into loyal fans with connection-first Zoom CX.
Session Overview
Discover how a unified CX platform creates frictionless customer journeys while eliminating disconnected experiences.
Agenda Highlights:
AI & Automation in CX – Make self-service work for you, and your customers
Omnichannel Engagement – Meeting customers where they are
Agent Empowerment – Give your team confidence to solve more issues faster
Measurable CX Outcomes – Turn CX data into clear, confident decisions
Live demo - Hands-on showcase of Zoom CX capabilities
Networking Opportunities
Dedicated time for CX leaders to connect, share challenges, and exchange ideas
Informal conversations over lunch with Zoom and CS Infocomm experts
Value Proposition
“CX and Conversations is more than an event — it’s a platform for CX leaders to discover what’s possible, learn from peers, and leave with actionable strategies to elevate their customer experience.”
Event Details:
20th August, 2026
10:00 AM Onwards
Novotel Mumbai International Airport
Location:
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