The Future of
Customer Experience
PRIVATE EXECUTIVE LEADERSHIP SUMMIT
23rd October, 2026
06:00 PM Onwards
Pune
Overview
We are delighted to invite you to our CX focused event. Discover how organizations can simplify customer experience delivery with a unified, AI-powered platform designed for speed, efficiency, and scalability.
Zoom Contact Center brings together the entire CX ecosystem—enabling seamless collaboration across teams, data, and customer interactions to deliver more personalized and connected experiences.
The future of Customer Experience is connected.
What You'll Experience
Discover how AI-powered innovation is transforming customer experience through real-world insights and live demonstrations.
AI-Powered Introduction
Dive deep into the capabilities of our AI-driven contact center solutions and understand their real-world impact.
Live Demo with Agentic AI
Experience agentic AI in action through an interactive live demo that showcases real-time customer engagement.
Actionable Takeaways
Walk away with practical frameworks and strategies to reduce fragmentation and improve customer experience.
Key Discussion Pointers
Connect customers faster with AI
Route interactions in real time to the best agent or expert for faster resolution.
Preserve customer context
Keep customer context and history across channels for seamless handoffs.
Enhance call efficiency with agentless voice dialer
Place outbound calls with IVR menus that let customers self-serve or connect live.
Resolve customer issues faster
Help agents resolve issues in the moment with guidance from AI Expert Assist.
Empower your team to act fast
Get real-time visibility into queues and customer interactions across every channel to quickly identify and resolve issues.
Agenda
6:00 PM - 7:00 PM
60 mins
Registrations & Opening Remarks
Welcome session and attendee registrations.
7:00 PM - 7:20 PM
20 mins
Keynote Address
7:20 PM - 7:50 PM
30 mins
On-Stage Product Demo
7:50 PM - 8:20 PM
30 mins
Q&A Session
8:20 PM onwards
Networking, Dinner & Cocktails
Continue conversations over dinner and drinks.
Thank You !
Thank you for your interest. We’ll confirm your registration shortly.
